FAQS

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  • HOW LONG DOES IT TAKE TO RECEIVE/DELIVER MY OUTFIT?
    • Each product has the delivery timelines listed in the product description on the website. This timeline begins from when we have your final, correct measurements.
    • If you need your outfit sooner and by a specific date, contact us and we’ll check if we can deliver faster with our fast track service.
  • WHAT IS YOUR RETURNS POLICY?
    • Every outfit is made to the measures you give us, to ensure a perfect fit.If you have any small adjustments required once you have received your outfit, we’re happy to re-imburse you up to Rs300 for any small adjustments. Its usually not needed but is there for peace of mind 🙂 (Not valid for outside India).Our returns policy is here:
      Return Policy

 

  • ARE YOUR OUTFITS AUTHENTIC AND FROM THE DESIGNER THEMSELVES?
    • All of our outfits are 100% guaranteed to be originals and created by the designers themselves.

 

  • ARE YOU OUTFITS OF HIGH QUALITY?
    • We meticulously hand-pick each designer for the highest standard of quality, craftsmanship and authenticity. Our designers work with only the finest fabrics and materials, crafted by highly skilled tailors who have passed a 30-point check before joining us.

 

  • CAN YOU DO STANDARD SIZING?
    • All of our outfits are made to order and precisely to the measurements you give us. We know that everyone is different shapes and sizes, so we recommend made-to-measure to ensure you get a perfect fit every time. It’s a complimentary service.
    • However we will do standard sizing if you prefer. To request a standard size, during checkout simply add a comment in the ‘Notes’ box and request the standard size you would like.

 

  • DO YOU HAVE A PHYSICAL SHOP?
    • At the moment we’re exclusively an online retailer, which is why we can provide these gorgeous outfits at great prices.

 

  • IS MADE TO MEASURE FREE?
    • Yes, we do not charge extra for making your outfit made to measure.

 

HOW DOES ‘MADE TO MEASURE’ WORK?

‘Made to Measure’ outfits are made bespoke to your dimensions for a great fit, every time. Simply follow these 3 easy steps:

 

1) Place your order on our website

  • Click the ‘Made to Measure‘ option when you’re looking at the item. We recommend opting for our complimentary ‘Made to Measure’ service for the best fit.
  • Complete the checkout process using our secure online payment.

 

2) Once ordered, we’ll email you a ‘Photo Measurements Guide’

  • The ‘Photo Measurements Guide’ shows you (with photos on a model) which few measures we need for a great fit. Simple!

 

3) Email us back your completed ‘Photo Measurements Guide’

  • Once we’ve got your measures back, we’ll help clarify any questions then start making. Mostoutfits take 4-6 weeks from getting final measures.
  • Designers sometimes charge extra for changing the design or XL sizes if it takes extra time, work or fabric. We’ll always get you a quote first.
  • You’ll need to send your measures within 3 monthsof placing your order to ensure the Designer can make your outfit at the price you paid & that fabric is there.

 

You only need to do this once – we’ll keep your measures on file so you can have custom made couture with one click!

 

CAN I PAY FOR FAST-TRACK PRODUCTION? 

Yes. All of our pieces have an estimated production time allowing the outfit to be hand made, hand inspected and delivered in ample time.

Fast-Track production means the item will be put to the front of the production queue and shipped well before the due date and can be paid for at checkout. No-one can predict or be responsible for any customs or postal delays though, so please leave as much time as possible!